Right of Withdrawal

You have the right to withdraw from the Agreement within 14 days from the day on which you or a third party, other than the carrier, acquire physical possession of the items, without giving any reason.

To exercise the right of withdrawal, you must inform us - "Borboleta d.o.o. - branch office in Ljubljana", Dunajska cesta 136, 1000 Ljubljana, Slovenia, about your decision to withdraw from this contract by an irrevocable statement using the withdrawal form and sending it to our e-mail address:

To meet the withdrawal notice deadline, it is sufficient for you to send us the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall send back the items without undue delay and in any event not later than 14 days from the day on which you sent us the notification about your withdrawal from this Agreement.

You will have to bear the direct cost of returning the items.

The withdrawal return deadline is met if you send back the items within the period of 14 days from the day on which you have sent us the notification about your withdrawal from this Agreement.

Withdrawal Return Address

Please send all the items you want to return to:

Borboleta d.o.o.
Gundulićeva 1
10 000 Zagreb, Croatia

Effects of Withdrawal

If you withdraw from this Agreement, we shall reimburse to you all received payments, except the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery).

Your payment will not be refunded until the items are received from you, or you have supplied sufficient evidence of having the items sent back, whichever comes first. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

The items must be returned in original condition to allow us to resell them. All returned items have to be returned in their original packaging including tags. You are responsible for any diminished value of items resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

In the unlikely event that an item is returned to Borboleta in an unsuitable condition or outside the prescribed deadlines, we reserve the right not to refund you.

All refunds are made to you by "Borboleta d.o.o. - branch office in Ljubljana".

Item Exchange

You can return your item (see sections Withdrawal above) and subsequently make a new purchase.

Withdrawal Form